1.Listen before talking and acting
2.Know our client's company and industry
3.Be passionately supportive of our client's product or service
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4.Be available, respond quickly, meet deadlines
5.Communicate continuously, internally and externally
6.Manage expectations, deliver on promises
7.Bill accurately, clearly and promptly
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8.Always go beyond the expected
9.Lead the relationships; Anticipate events; Develop new ideas
10.Be ethical in all we say and do
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